Terms and Conditions

1. About Us

Two Hearts Travel (“we”, “our”, “us”) is an independent travel service dedicated to creating personalised holidays, honeymoons, and romantic experiences. Our website provides inspiration, information, and the opportunity to request tailored travel quotes.

---

2. Use of the Website

• You agree to use our website for lawful purposes only.
• You must not misuse the website by introducing viruses, malicious code, or attempting to gain unauthorised access to our systems.
• The content on this website, including images, text, and design, is owned by or licensed to Two Hearts Travel and may not be reproduced without written permission.

---

3. Travel Bookings and Enquiries

• Two Hearts Travel provides personalised travel planning and may act as an intermediary between you and third-party providers (e.g. airlines, hotels, tour operators).
• When a booking is made, the terms and conditions of the relevant supplier (airline, hotel, etc.) will also apply.
• We will clearly communicate all relevant details before confirming your booking.

---

4. Pricing and Payments

• All prices provided in quotes are subject to availability and may change until the booking is confirmed.
• Deposits and full payments must be made within the specified timeframes to secure your booking.
• In the event of non-payment, we reserve the right to cancel your booking in accordance with the supplier’s policy.

---

5. Cancellations, Amendments & Refunds

• If you wish to cancel or change your booking, please contact us as soon as possible.
• Cancellation charges may apply as per the terms of the relevant travel supplier.
• We will always aim to minimise costs where possible, but refunds cannot be guaranteed once services are confirmed.

---

6. Travel Documents & Requirements

• You are responsible for ensuring all travellers have valid passports, visas, vaccinations, and travel insurance as required for your destination.
• We accept no responsibility for issues arising from failure to comply with entry requirements or incorrect documentation.

---

7. Liability

• While we take great care to ensure the accuracy of all information provided, we cannot be held responsible for events beyond our control, including changes made by airlines, hotels, or other suppliers.
• Two Hearts Travel is not liable for injury, loss, or damage arising from the acts or omissions of third-party suppliers.
• Our liability is limited to the total value of the booking made with us.

---

8. Photography & Content

• All photos displayed on our website are taken by us and reflect genuine experiences and locations we have personally visited.
• These images are for inspiration and may not depict your exact travel arrangements.

---

9. Privacy

• We respect your privacy and handle personal data in accordance with our Privacy Policy.
• We will never sell your information to third parties.

---

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date.

---

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
Two Hearts Travel
📧 [email protected]
🌍 www.twoheartstravel.co.uk